Privacy policy

How do we protect your data?

We take the technical, commercial and administrative steps needed to handle data securely and in line with this privacy policy, to protect it from unauthorised access, alteration, disclosure or destruction. For example, we may use encryption to protect data sent to our website, an external firewall, and a firewall on the server that hosts our website to block malicious attacks. Only employees, service providers and agents who need the data to do their work are allowed to access it.

It is important that you protect your password and the device you use to access our website to prevent unauthorised access by others. You alone are responsible for keeping your password confidential; for example, make sure you sign out after using a shared device.

Unfortunately, sending data over the internet is never completely secure. Although we will do our best to protect your data, we cannot guarantee the security of data sent to our website, and you send any data at your own risk.

What data may we collect from you?

We may collect and process the following data:

  • Data you provide by filling in forms on the website, including when you register, use shared logins (for example social media sign-in), subscribe to our services, post material or request other services.
  • Data you provide when you enter a competition or promotion on our website, complete a survey or poll, or submit reviews, testimonials or feedback.
  • Data you give us, or that we may collect, when you report a problem using our website.
  • Records of correspondence if you contact us.
  • General, aggregated, demographic and non-personal data.
  • If you download or use our mobile app, we may access details about your location and your mobile device, including your device’s unique identifier.
  • Details of the transactions you make on our website and of how we prepare and deliver the goods you order.
  • Details about your computer, for example your IP address, operating system and browser type, and data about your general internet use (for example through technology that stores or accesses data on your device, such as cookies, conversion tracking code and web beacons, together “cookies”).
  • Your email address provided to us by third parties who confirmed they obtained your consent to share it.
  • Any other data we consider necessary to improve your experience of the website.